Last updated: 25th August, 2026


This Privacy & Cookie Policy explains how personal information is collected, used and protected when you visit drpeterloizou.com or contact Dr Peter Loizou through the website.

This policy is intended to comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE laws.


1. Who we are
For personal information collected directly through this website, the data controller is:
Dr Peter Loizou
United Arab Emirates
Email: contact@doctorpeterloizou.com
Questions about this policy or requests concerning your personal information should be sent to the email address above.



2. Scope of this website

This website provides general information about Dr Peter Loizou, his professional background and the services he provides.
The website is not a patient portal, medical-record system, emergency service or telemedicine platform. It is not intended to collect medical records, clinical information or detailed information about a person’s health.

Please do not send medical records, test results, scans, photographs, identification documents or detailed medical information through the website contact form or WhatsApp.


3. Information we collect

Information you provide
When you submit the website contact form, we may collect:

• Your name.

• Your email address.

• The content of your enquiry.

Please limit your message to general or appointment-related information.


Information collected automatically

When you visit the website, our website platform may automatically process limited technical and usage information, including:

• IP address.

• Device and browser type.

• Approximate location.

• Pages visited.

• Date and time of access.

• Referral source.

• Website interaction and performance information.
   

This information is used to operate, secure and improve the website. Further information is provided in the Cookie Policy section below.


4. How we use your information

We use personal information collected through the website to:
 

• Receive and respond to general enquiries.

• Help coordinate appointment-related requests.

• Direct an enquiry to the appropriate clinic or administrative team where necessary.

• Operate, maintain and secure the website.

• Understand how visitors use the website.

• Improve the website’s content and performance.

• Comply with applicable legal and regulatory requirements.
   

We will not use information submitted through the website to provide a medical diagnosis or treatment.


5. Consent

When you voluntarily submit the contact form, you consent to the use of the information you provide for the purpose of responding to your enquiry.
Where your enquiry needs to be handled by a clinic or authorized administrative team, your information may be forwarded only as reasonably necessary to respond to or coordinate the enquiry.

You may withdraw your consent by contacting contact@doctorpeterloizou.com. Withdrawal will not affect processing that lawfully took place before your request was received.


6. WhatsApp

The website contains a link or widget that allows you to initiate a conversation through WhatsApp.
The website does not receive or store the content of your WhatsApp conversation. Once you use the link, your telephone number, WhatsApp profile information and message content are processed through WhatsApp in accordance with WhatsApp’s own privacy terms. Your message will also be received by Dr Peter Loizou’s office or the relevant administrative recipient.

WhatsApp is used for general enquiries and appointment coordination. It is not intended for:

• Medical records or test results.

• Detailed medical or health information.

• Diagnosis or treatment.

• Prescriptions.

• Urgent or emergency communication.
   

Choosing to communicate through WhatsApp does not constitute consent to use your information for marketing or any unrelated purpose.
You can review WhatsApp’s privacy information on the official WhatsApp website 



7. Sharing your information

We may share relevant personal information with:
 

• Dr Peter Loizou and authorized administrative personnel.

• The clinic, hospital or care team responsible for handling an appointment request.

• Wix, which provides the website platform, hosting and related technical services.

• Website analytics and security providers used to operate and improve the website.

• WhatsApp and its service providers when you choose to use the WhatsApp link.

• Professional advisers where reasonably necessary.

• Government, regulatory or law-enforcement authorities where disclosure is required by law.

We do not sell or rent personal information.
We do not share personal information with third parties for their own direct-marketing purposes.


8. International processing

The website is operated using Wix and may use other technology providers that process information through infrastructure located outside the UAE.
Where personal information is processed internationally, reasonable steps will be taken to use appropriate providers and safeguards in accordance with applicable UAE data-protection requirements.

By choosing to use WhatsApp, your information may also be processed in countries where WhatsApp or its service providers operate.


9. Retention

General contact-form enquiries will normally be retained for no longer than 12 months after the enquiry has been resolved, unless a longer period is reasonably required to:
 

• Complete an appointment-related request.

• Manage an ongoing professional relationship.

• Respond to a complaint.

• Establish, exercise or defend a legal claim.

• Comply with a legal or regulatory obligation.
   

Information that is no longer reasonably required will be deleted or securely disposed of.
Information transferred to a clinic or hospital will be retained under that organization’s own privacy, healthcare and record-retention requirements.


10. Children

Dr Peter Loizou provides services that may relate to children. Website enquiries concerning a child should be submitted by the child’s parent or legal guardian.
The website is not directed at children, and we do not knowingly invite children to submit personal information directly.

If you are under 18, please ask a parent or legal guardian to contact us on your behalf.
If we become aware that a child has submitted personal information without appropriate parental or guardian involvement, we will take reasonable steps to delete it.


11. Your rights

Subject to applicable UAE law, you may have the right to:
 

• Ask what personal information we hold about you.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion where the information is no longer required.

• Request restriction or cessation of certain processing.

• Object to certain uses of your information.

• Request a portable copy where applicable.

• Withdraw consent where processing is based on consent.

• Submit a complaint to the competent UAE authority.
   

To exercise a privacy right, contact contact@doctorpeterloizou.com.

We may need to verify your identity before completing a request. Certain rights may be limited where retaining or processing information is required by UAE law or necessary for legal proceedings.


12. Security

Reasonable technical and organizational measures are used to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
However, ordinary email, website forms and WhatsApp are not guaranteed to be completely secure.

You should not use these channels to send medical records, sensitive identification documents or confidential clinical information.


13. Third-party websites

The website may contain links to clinics, hospitals, professional organizations, social-media platforms or other third-party websites.
Those websites operate under their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party services.


Cookie Policy


14. What cookies are

Cookies are small files stored on your device when you visit a website. Similar technologies may also be used to operate the website, remember preferences, provide security and understand website usage.


15. Cookies used by this website

Essential cookies
Essential cookies are required for the website to function, maintain security and remember privacy preferences.
These cookies cannot normally be disabled through the website’s consent controls because they are necessary to provide the website.

Analytics and performance cookies
With your permission, analytics and performance technologies may be used to understand:

• Which pages are visited.

• How visitors arrive at the website.

• How visitors interact with the website.

• Whether the website is operating correctly.
   

The website uses Wix platform services, which may provide website analytics and performance information.
Analytics cookies should not be activated until you have provided consent through the cookie banner.

Functional and third-party technologies

Third-party features, including the WhatsApp link or widget, may connect with services operated by other organizations.
When you activate or use a third-party feature, that provider may receive technical information and may use cookies or similar technologies under its own privacy policy.

Advertising cookies
The website does not currently use advertising or retargeting cookies.
If advertising technologies are introduced in the future, this policy and the website’s consent controls will be updated before those technologies are activated.


16. Managing cookie preferences

When you first visit the website, you can:

• Accept all cookies.

• Reject non-essential cookies.

• Manage cookies by category.
   

Non-essential cookies should remain disabled unless you consent to them.

You can change or withdraw your consent at any time through the Cookie Settings link in the website footer.
You can also remove or block cookies through your browser settings. Disabling certain technologies may affect some website features.


17. Policy updates
This policy may be updated when the website, its service providers or applicable requirements change.
The date shown at the beginning of the policy identifies the latest version. Material changes will be published on this page.


18. Contact
For questions about this policy or the handling of your personal information, contact:
Dr Peter Loizou
United Arab Emirates
Email: contact@doctorpeterloizou.com